Sabina Pagotto
Education
Master of Library and Information Science, 2013
Area of Concentration: Services to Library Users
University of Western Ontario
Bachelor of Arts (Honours), 2011
Major Concentration: Canadian History
Queen’s University
Experience
Scholars Portal | Ontario Council of University Libraries
Assessment & Member Engagement Librarian, 2022-present
Client Services & Assessment Librarian, 2015-2022
Managing member-facing services, communications, outreach, and assessment for a consortial library technology organization.
Jules Léger Library | Global Affairs Canada
Librarian, 2014-2015
Co-op Student, 2012
Reference services, training, collection development, and interlibrary loan support for staff at Global Affairs headquarters and Canadian diplomatic missions around the world.
Canadian Research Knowledge Network (CRKN)
IDSE Project Analyst, 2014
Digital Services Intern, 2013
Involved in the Integrated Digital Scholarship Ecosystem (IDSE) project and the development of the Journal Value Analytics Tool (JVAT).
Queen’s Learning Commons | Queen’s University Library
Student Assistant, 2008-2011
Research Interests
User dissatisfaction in virtual chat
Collaborative chat transcript analysis project to understand what factors lead to user dissatisfaction in a consortial virtual reference service.
Consortial assessment work
Various approaches to assessing consortially-provided services or consortially-purchased collections.
COUNTER & electronic usage statistics
Ongoing interest in usage patterns in e-resources, how usage is calculated, and the evolution of the COUNTER standards.
Publications & Presentations
See the publications page for a complete list.
Sabina Pagotto 